Refund policy

Signature Mattresses Trial Policy

We offer a trial period on all our signature mattresses:


  • 100-night trial for the Sonno Lite mattress or Sonno Original mattress

  • 200-night trial for the Sonno Luxe Hybrid mattress


If you're not completely satisfied, simply contact us at support.sg@sleepsonno.com and we’ll be happy to assist.


Trial Terms & Conditions:

  • To be eligible for a return, you must have slept on the mattress for at least 25 nights, as it typically takes 3–4 weeks for your body to adjust to a new mattress.

  • Return shipping fees are the customer’s responsibility. We’re happy to help coordinate the return

  • Upon receiving and inspecting the returned mattress, we’ll process a refund to your original payment method, less a $50 restocking fee.

  • Mattresses not purchased directly from Sonno are not eligible for trial-based returns or refunds.

  • If we’re unable to reach you or receive your returned mattress after the trial period ends, the return may no longer be accepted.

  • The trial is limited to one mattress per household and applies only to your first mattress purchase.

  • Subsequent purchases (including repeat orders of the same model) will not qualify for the trial.

  • Exchanges for a different size, model, or version are not permitted under the trial.

  • Mattresses must be returned in good condition, free from damage or stains.

  • Kindly wrap the mattress securely in its original plastic (or a similar protective wrap) to prevent damage during transit. If not, a $100 cleaning/restoration fee may be deducted from your refund.

  • The trial does not apply to:

    • Custom orders

    • “Opt-out” purchases (where the trial is declined)

    • Incorrect size/model selections

  • If we find that the return is not based on genuine dissatisfaction, we reserve the right to reject the return and/or refuse future orders.

  • If the mattress was pre-ordered, the trial period begins from the shipping date.

Other Mattress Solutions Trial Policy

We also offer a 30-night trial on the following products:

  • Sonno Mattress Topper

  • Sonno Foldable Mattress

  • Sonno Baby Mattress

Trial Terms & Conditions:

  • The product must be returned in good condition, free of stains or damage.

  • Please use the original plastic or another secure wrap to protect the product during return shipping.

  • Return shipping costs are borne by the customer; however, our team can help arrange the return if needed.

  • A S$20 restocking fee will be deducted from your refund.

  • Only products purchased directly from Sonno are eligible.

  • Each household is eligible for a one-time trial per product type.

  • Trial-based exchanges (e.g. for a different size or type) are not allowed.

  • Products returned after the trial period or without prior notice may not be eligible.

  • If we suspect misuse of the trial policy, we reserve the right to decline the return and/or future purchases.

  • For pre-orders, the trial begins from the shipping date.

  • The trial does not apply to:

    • Custom orders

    • “Opt-out” purchases (where the trial is declined)

    • Incorrect size/model selections

Bedding trial period

We want you to sleep easily, which is why we offer a 30-night trial on all Sonno bedding products:


  • Pillows

  • Bolsters

  • Bed Sheets

  • Duvets

  • Mattress Protectors

  • Huggy Blankets


Trial Terms & Conditions:


  • Contact us at support.sg@sleepsonno.com within 30 nights of your purchase if you’re not satisfied.

  • Items must be returned in clean, undamaged condition, and wrapped in the original or suitable plastic packaging.

  • Return shipping costs are to be covered by the customer. Our team is happy to help arrange the process.

  • A S$20 restocking fee applies to all bedding returns.

  • A valid proof of purchase (e.g., your order confirmation email) is required.

  • Products delivered outside of Singapore are not eligible for returns.

  • We are unable to process returns based on incorrect size or preference changes.

  • Our 30-night trial is limited to a one-time return or exchange of up to one product per customer/household. This applies to all new orders from the same customer or delivery address. Customers may be identified by customer name, delivery address, phone number, email address, or other means.

Bed Frame Trial Period


The Sonno Signature Bed Frame is not eligible for trial or change-of-mind returns. However, if your bed frame is delivered damaged or defective, please contact us within 7 days of delivery. We’ll gladly arrange for a replacement or refund, in line with our warranty policy.

Cancellations & Refunds


Cancellations: If you cancel your order before the Sonno product has been fulfilled, a 5% transaction fee will apply. Once the order is out for delivery or has been fulfilled but not yet delivered, cancellations are no longer allowed. Refunds, if applicable, will be processed within 30 working days.

Refunds: We will refund your money after we have received the product back at one of our warehouses or associated charities. The refund will be sent to the card or in the account that you have used to purchase it. The refund will be paid within 30 working days. 

We reserve the right to update and revise these terms at any time.