Warranty

Sonno is committed to providing high-quality sleep products.

Signatures Mattresses Warranty Policy

Our mattresses are designed for durability and comfort, ensuring you experience the best sleep night after night. To support this commitment, we offer a comprehensive warranty for our Sonno Original Mattress and Sonno Lite Mattress for a period of 10 years, and for our Sonno Luxe Hybrid Mattress for a period of 15 years, commencing from the date of delivery and collection.

This warranty specifically covers the following conditions:

Structural or Manufacturing Defects: Includes any defects in materials or workmanship, with particular regard to the durability of the mattress. This encompasses physical flaws that cause the foam materials within the mattress to split or crack under conditions of normal use and proper handling.

Deterioration Leading to Visible Indentation: If a visible indentation or sag of 50mm (or more) occurs on the mattress surface when no weight is applied, it indicates a loss of structural integrity or compression of materials. This is covered by our warranty, provided the mattress has been continuously supported by a suitable base and used normally.

This Warranty does not cover:

Individual comfort preferences such a firmness, texture and feel.
Physical abuse and improper use, such as prolonged sitting on the mattress’s edges, bending, folding, standing or jumping on the mattress, resulting in damage to its structure and/or cover material, including but not limited to cuts, tears, stains, or soiling.
Deformity or damage to the mattress caused by improper washing, drying or high-temperature treatment.
Abnormal or non-domestic use of the mattress.
Odour (some of the mattresses can have a natural odour).
Minor manufacturing discrepancies or cosmetic flaws.
Mattress dimensions within the accepted tolerance of +/- 3 cm on the quoted size.
Usage outside Singapore.
Mattress's zip and cover.
Mattresses unboxed or unwrapped after 1 month from the delivery date.
Mattresses with a removed or opened inner cover.

Other Mattresses Warranty Policy

Sonno Mattress Topper

The Sonno Mattress Topper is covered by a 2-year warranty.

This Warranty covers:

Defects of a structural or manufacturing nature, including structural flaws in the topper, causing the foam materials to split or crack, despite normal usage and proper handling.

This Warranty does not cover:

Individual comfort preferences such a firmness, texture and feel.
Physical abuse and improper use, such as prolonged sitting on the mattress’s edges, bending, folding, standing or jumping on the Sonno Mattress Topper, resulting in damage to its structure and/or cover material, including but not limited to cuts, tears, stains, or soiling.
Deformity or damage to the Sonno Mattress Topper caused by improper washing, drying or high temperature treatment.
Abnormal or non-domestic use of the topper.
Odour (some of the Toppers can have a natural odour)
Minor manufacturing discrepancies or cosmetic flaws
Sonno Mattress Topper dimensions within the accepted tolerance of +/- 3 cm on the quoted size
Usage outside Singapore
The Sonno Mattress Topper's blue piping, label, and packaging.
If the Sonno Mattress Topper is unboxed or unwrapped after 1 month from the delivery date

The replaced topper is subject to the same limited warranty as the original mattress topper. If you obtain a replacement, the warranty term of the replaced item begins from the date of purchase of the original mattress topper.

Sonno Foldable Mattress

The Sonno Foldable Mattress is covered by a 5-year warranty from the date of delivery or collection.

This Warranty covers:

Defects of a structural or manufacturing nature, including structural flaws in the foldable mattress, causing the foam materials to split or crack, despite normal usage and proper handling.
Deterioration resulting in a visible indentation or sag of 20 mm or larger when no weight is applied onto the Sonno Foldable Mattress.

This Warranty does not cover:

Individual comfort preferences such as firmness, texture and feel.
Physical abuse and improper use, such as prolonged sitting on the mattress’s edges, bending, folding, standing or jumping, resulting in damage to its structure and/or cover material, including but not limited to cuts, tears, stains, or soiling.
Deformity or damage to the Sonno Foldable Mattress caused by improper washing, drying or high-temperature treatment.
Abnormal or non-domestic use.
Odour.
Minor manufacturing discrepancies or cosmetic flaws.
Sonno Foldable Mattress dimensions within the accepted tolerance of +/- 2 cm on the quoted size.
Usage outside Singapore.
The foldable mattress label and cover.
If the Sonno Foldable Mattress is unboxed or unwrapped after 1 month from the delivery date

The replaced mattress is subject to the same limited warranty as the original foldable mattress. If you obtain a replacement, the warranty term of the replaced item begins from the date of purchase of the original foldable mattress.

Sonno Baby Mattress

The Sonno Baby Mattress is covered by a 1-year warranty.

This Warranty covers:

Defects of a structural or manufacturing nature, including structural flaws in the baby mattress, causing the foam materials to split or crack, despite normal usage and proper handling
Deterioration resulting in a visible indentation or sag of 20 mm or larger when no weight is applied onto the baby mattress

This Warranty does not cover:

Individual comfort preferences such a firmness, texture and feel.
Minor imperfections and slight cosmetic flaws.
Odour.
Baby mattress dimensions within the accepted tolerance of +/- 1.5 cm on the quoted size.
Exposure to extreme temperature (under sunlight) or humidity, improper location or storage.
Normal wear and tear associated with intended use.
Stains, soiling, burns, dampness, wetness, mould or discolouration that occur over time.
Individual or personalised allergies and sensitivities.
Colour variations.
The Sonno Baby Mattress cover.
Changes in personal comfort preferences.
Damage or abuse caused by failure reasonably to use and care for the product.
Products unboxed or unwrapped after 1 month from the delivery date.
Usage outside Singapore.

A replaced baby mattress is subject to the same limited Warranty as the original baby mattress. If you obtain a replacement mattress, the warranty term of the replaced baby mattress begins from the date of purchase of the original baby mattress.

Bedding Warranty Policy

Sonno Pillow

The Sonno Pillow is covered by a 2-year warranty from the date of delivery or collection.

This Warranty covers:

Defects of a structural or manufacturing nature, including structural flaws in the pillow causing the foam materials to split or crack, despite normal usage and proper handling.
Deterioration resulting in a visible indentation or sag of 50 mm or larger when no weight is applied onto the pillow.

This Warranty does not cover:

Individual comfort preferences such a firmness, texture and feel.
Physical abuse and improper use, such as prolonged sitting on the pillow, bending, folding, standing or jumping on the pillow, resulting in damage to its structure and/or cover material, including but not limited to cuts, tears, stains, or soiling.
Deformity or damage to the pillow caused by improper washing, drying or high-temperature treatment.
Abnormal or non-domestic use of the pillow.
Odour.
Minor manufacturing discrepancies or cosmetic flaws.
Pillow dimensions within the accepted tolerance of +/- 3 cm on the quoted size.
Usage outside Singapore.
The pillow zip and cover.
Pillows unboxed or unwrapped after 1 month from the delivery date.

All our memory foam pillows are new and have been verified with our strict guidelines, to ensure they are certified for use. They may be small holes or have small imperfections due to the nature of the foam and the manufacturing process.

These imperfections in the memory foam pillows are normal, just like a knot on a piece of wood or a scar on a piece of fine leather. Most importantly, they do not interfere with the comfort of the pillow.

Sonno Duvet Insert

The Sonno Duvet Insert is covered by a 1-year warranty.

This Warranty covers:

Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

This Warranty excludes:

Minor imperfections and slight cosmetic flaws.
Normal wear and tear associated with intended use and washing.
Stains, soiling, burns, dampness, wetness, mould or discolouration that occur over time.
Individual or personalised allergies and sensitivities.
Colour variations.
Changes in personal comfort preferences.
Damage or abuse caused by failure reasonably to use and care for the product.
Reduction in the loft of filling material over time.
Any combination of defects resulting from the aforementioned.
Replacement of any non-defective pieces of the Duvet.

In addition, this Warranty does not cover commercial use or conditions resulting from abusive handling, misuse, or neglect.

A replaced Duvet is subject to the same limited Duvet Warranty as the original Duvet. If you obtain a replacement Duvet, the warranty term of the replaced Duvet begins from the date of purchase of the original Duvet.

Sonno Bed Sheets

The Sonno Bed Sheets are covered by a 1-year warranty.

This Warranty covers:

Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

This Warranty excludes:

Minor imperfections and slight cosmetic flaws.
Normal wear and tear associated with intended use and washing.
Stains, soiling, burns, dampness, wetness, mould or discolouration that occur over time.
Individual or personalised allergies and sensitivities;
Colour variations.
Changes in personal comfort preferences.
Damage or abuse caused by failure reasonably to use and care for the product.
Any combination of defects resulting from the aforementioned.
Replacement of any non-defective pieces of the bed sheets.

In addition, this Warranty does not cover commercial use or conditions resulting from abusive handling, misuse, or neglect.

The replaced bed sheets are subject to the same limited bed sheet warranty as the original bed sheets. If you obtain a replacement for the bed sheets, the warranty term of the replaced item begins from the date of purchase of the original bed sheets.

Sonno Bolster

The Sonno Bolster is covered by a 1-year warranty.

This Warranty covers:

Defects of a structural or manufacturing nature.

This Warranty does not cover:

Individual comfort preferences such a firmness, texture and feel.
Physical abuse and improper use, such as bending, folding, jumping on the bolster, resulting in damage to its structure and/or cover material, including but not limited to cuts, tears, stains, and soiling.
Deformity or damage to the bolster caused by improper washing, drying or high-temperature treatment.
Abnormal or non-domestic use of the bolster.
Odour (some of the bolsters can have a natural odour).
Minor manufacturing discrepancies or cosmetic flaws.
Bolster dimensions within the accepted tolerance of +/- 3 cm on the quoted size.
Usage outside Singapore.
The bolster cover.
Bolster unboxed or unwrapped after 1 month from the delivery date.

The replaced Bolster is subject to the same limited warranty as the original Bolster. If you obtain a replacement, the warranty term of the replaced item begins from the date of purchase of the original Bolster.

Sonno Huggy Blanket

The Sonno Huggy Blanket is covered by a 90-day warranty.

This Warranty covers:

Defects of a structural or manufacturing nature, including any physical flaw in the weighted insert or cover, despite normal usage and proper handling.

This Warranty does not cover:

Individual comfort preferences such a firmness, texture and feel.
A normal decrease in the loftiness of the filling after long-term use.
Normal wear and tear as a result of laundering and normal usage.
Deformity or damage to the blanket caused by improper washing, drying or high-temperature treatment.
Any stains, burns, tears, cuts, or liquid damage resulting from use by customers.
Abnormal or non-domestic use of the blanket.
Damage incurred by transportation after initial delivery.
Usage outside Singapore
Minor manufacturing discrepancies or cosmetic flaws.
A product that is sold by an unauthorised retailer or a product that is in any way sold as “used.
The blanket cover and packaging.

In the event of a defect and in order to get the benefit of this limited Sonno huggy blanket warranty, you must return your blanket to Sonno with original packaging and provide Sonno with proof of the date of purchase. The replaced blanket is subject to the same limited warranty as the blanket.

Sonno Mattress Protector

The Sonno Mattress Protector is covered by a 1-year warranty.

This Warranty covers:

Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

This Warranty does not cover:

Minor imperfections and slight cosmetic flaws.
Normal wear and tear associated with intended use and washing.
Stains, soiling, burns, dampness, wetness, mould or discolouration that occur over time.
Individual or personalised allergies and sensitivities.
Colour variations.
Changes in personal comfort preferences.
Damage or abuse caused by failure reasonably to use and care for the product.
Reduction in the loft of filling material over time.
Any combination of defects resulting from the aforementioned.
Replacement of any non-defective pieces of the Protector.

In addition, this Warranty does not cover commercial use or conditions resulting from abusive handling, misuse, or neglect.

A replaced mattress protector is subject to the same limited mattress protector Warranty as the original mattress protector. If you obtain a replacement mattress protector, the warranty term of the replaced mattress protector begins from the date of purchase of the original mattress protector.

Signature Bed Frame Warranty Policy

Sonno Signature Bed Frame is covered by a 6-month warranty.

This Warranty covers:

Defects from structural failure or manufacturing faults in Nature and resulting in the bed frame splitting or cracks, or deformation. Free from sharp edges or splinters that may cause injury

This Warranty does not cover:

Individual preferences of texture or the initial odour of the paint, which will dissipate over time after use.
Physical abuse and improper use, such as jumping on top of the bed or using more than the intended number of persons used or standing on the edges, that lead to structural failure.
Misuse, negligence or abuse of the product.
Modification of the product or unauthorised repair.
Exposure to extreme temperature (under sunlight) or humidity, improper location or storage.
Deform caused by heat or decayed from prolonged wetness.
Staining from improper use of cleaning materials, attempting to clean/cleaning the Product in an inappropriate manner.
Dented or broken resulting from mishandling during unloading, delivery (warehouse to customer) or while assembling on site.
Minor manufacturing discrepancies, which are non-hazardous or non-structural deformities.
Colour variation (from digital photos).
Worn or torn from overtime use, such as scratches or dents.
Burns and daily or accidental wear and tear.

How to claim the Warranty:

Submit Your Request
Please email us at support.sg@sleepsonno.com with the following details:

Your Order Number
Clear images and videos showing the defect
A short description of the reason for your claim

Review Process
Our Production Team will carefully review your request on a case-by-case basis. You will be notified whether your warranty claim has been approved or rejected.

Transportation Costs
If your claim is approved, transportation costs for collecting and delivering the replacement product during the warranty period will be borne by the customer.

Timeline for Delivery Arrangements
The delivery arrangements must be completed within 100 days of your warranty request email. Failure to do so may result in your warranty case being automatically closed.

Inspection & Resolution
Once received, the product will be inspected by our factory team. Depending on the defect, the product will either be adjusted or replaced entirely.

Replacement Policy

1) If an identical model or material is no longer available, Sonno reserves the right to provide a comparable model or material as a replacement. Any price difference will be borne by the customer.

2) Repaired or replaced mattresses or accessories will carry the same warranty terms as the original product, starting from the original delivery/collection date of purchase.

3) This Warranty is valid only for the period of time the products are owned by the original purchaser. The “original purchaser” is the first purchaser from Sonno: please retain a copy of your receipt (confirmation email and order number) as proof of purchase. All Sonno warranties are not transferable.